Front Desk Agent 2nd Shift Job at AmericInn by Wyndham Charlevoix, Charlevoix, MI

  • AmericInn by Wyndham Charlevoix
  • Charlevoix, MI

Job Description

Job Description

Job Description

The Front Desk Agent for the 2nd Shift plays a crucial role in ensuring a smooth and welcoming experience for guests during their visit. Working independently and supervised by a manager, this position focuses on managing guest interactions in the evening hours, handling reservations, and addressing customer needs efficiently without travel requirements.

 

Responsibilities

  • Manage guest check-in and check-out processes accurately and efficiently
  • Handle reservations and update booking information as needed
  • Answer incoming phone calls and provide relevant information or transfer calls appropriately
  • Assist customers with inquiries and provide exceptional service
  • Address and resolve guest complaints professionally and promptly
  • Communicate clearly with team members and management regarding guest needs and operational issues

 

Preferred Qualifications

  • Entry-level experience in customer service
  • High school diploma or equivalent

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